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My package shows as being delivered but it is not

Please contact your local post office and provide them with the tracking number to see if they have the order. If they do not have it please contact us and provide us with your shipping address so we may look into this for you.

If the order was shipped by UPS you can contact UPS at 1-800-PICK-UPS (7425-877)

We also recommend doing the following:

  • Check with other individuals who are at the delivery address
  • Check with neighbors
  • Look for a notice of attempted delivery left by the carrier

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