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Help and Customer Service

What is your Return Policy?

Our return policy is as follows:

Return/Warranty Policy:
If you are not happy with the any product, you may return the item for an exchange or refund of the purchase price (minus shipping) within ninety (90) days of receipt. We also offer a ONE YEAR MANUFACTURER WARRANTY on all items. If your item is defective, for up to a full year, simply return the item to CellularOutfitter.com for a prompt exchange.

All returns must be accompanied by a Cellular Outfitter RMA number. To obtain an RMA number, please contact us here.

The information below must be included for any return:

  • Order Number
  • Date of original purchase
  • Reason for request for RMA
  • Your e-mail address

No returns, refunds or exchanges will be processed without an RMA number.

Since each item is crafted uniquely for you, customized products may not be returned or exchanged.

All return requests must be made within 7 days of receiving the item. All returned merchandise must be unregistered, in complete original manufacturer's packaging, same condition as sold, with all literature, accessories, instructions, blank warranty cards and documentation. All Phones must be returned in "Like-New Condition", show no signs of use and must have less than 25 minutes in total cumulative talk time.

If an item is defective it may only be exchanged with an equivalent product if we are unable to supply the same item or if the item cannot be repaired. Any return shipping cost is the responsibility of the customer. All shipping and handling fees are non-refundable. This includes all refused and unaccepted packages.

All NON-DEFECTIVE cell phone returns will be subject to a 20% restocking fee.

For refunds allow 3-4 business days for the refund to post to your account from the time the refund is issued.

Non-Defective Returns:
NON-DEFECTIVE RETURNS OF ACCESSORIES ARE SUBJECT TO A 15% RE-STOCKING FEE. NON-DEFECTIVE RETURNS OF PHONES ARE SUBJECT TO A 20% RE-STOCKING FEE. Such returns will be for store credit or refund at the customer's request. Refunds are only available for order within 90 days of original order date for accessories and 7 days for phones. Refunds will be issued for the current published price of the product(s) minus a 15% or 20% re-stocking fee.

NON-DEFECTIVE BLUETOOTH AND WIRED HEADSET RETURNS MAY BE SUBJECT TO A 15% RE-STOCKING FEE and such returns will be for store credit or refund (at the customer's request). Refunds are only available within 90 days of original order date. Please contact us here. If you have questions about which products are returnable and which products may be subject to a restocking fee.
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