SHIPPING & HANDLING:
CellularOutfitter.com offers shipping and handling via USPS First Class Mail (3-8 Business Day Delivery)
starting at $5.95 for the first item, plus a $1.99 handling fee per additional item. For an additional
Shipping &smp; Handling fee, customers may upgrade to USPS Priority Mail (2-4 Business Day Delivery)
or USPS Express Mail (1-2 Business Day Delivery).
All orders shipped via USPS Express Mail will require signature upon delivery.
At this time, CellularOutfitter ONLY ships to the United States, US Protectorates and Canada.
Additional charges may apply for large-quantity distribution orders and orders that require special
delivery instructions. In the event such orders are placed, a representative from CellularOutfitter.com
shall immediately contact the customer to notify customer of such charges prior to fulfillment.
This policy is valid for all orders placed through CellularOutfitter.com within the continental
United States of America.
Return/Warranty Policy:
If you are not happy with the product you may return the item for an exchange or refund of the
purchase price (minus shipping) within thirty (30) days of receipt. We also offer a FULL ONE YEAR
MANUFACTURER WARRANTY on all items. If your item is defective, for up to a full year, simply return
the item to CellularOutfitter.com for a prompt exchange.
All returns must be accompanied by a Cellular Outfitter RMA number. To obtain an RMA number, please
send an e-mail to:
returns@CellularOutfitter.com
Be sure to include the following information:
- Order Number
- Date of original purchase
- Reason for request for RMA
- Your e-mail address
No returns, refunds or exchanges will be processed without an RMA number.
Non-Defective Returns:
NON-DEFECTIVE RETURNS ARE SUBJECT TO A 15% RE-STOCKING FEE and such returns will be for store
credit or refund at the customer's request. Refunds are only available for order within 30 days
of original order date. Refunds will be issued for the current published price of the
product(s) minus a 15% re-stocking fee.
NON-DEFECTIVE BLUETOOTH RETURNS:
NON-DEFECTIVE BLUETOOTH RETURNS MAY BE SUBJECT TO A 15% RE-STOCKING FEE and such returns will
be for store credit or refund at the customer's request. Refunds are only available for order
within 30 days of original order date. Please contact us at
returns@CellularOutfitter.com if you have
questions about which products are returnable and which products may be subject to a restocking fee.
* PLEASE NOTE: Due to sanitary issues with Bluetooth headsets, Cellular Outfitter does not
accept returns on headset products which have been opened.
Customers must contact the headset manufacturer for all defective/warranty issues on headsets
that have had the packaging opened. For your convenience, you can contact us at
returns@CellularOutfitter.com for the
support phone numbers and email addresses of the various manufacturers.
ARRIVAL TIMES:
Please use this formula to determine when your order will arrive: Shipping Time + Shipping
Method = Total Delivery Time. Shipment time (the time between ordering a product and that
product leaving our warehouse) is indicated in each product description on our web site. All in-stock
items are usually shipped out of our warehouse in Southern California within 1-2 business days upon
receipt of order, unless otherwise specified. Orders shipped via USPS First Class Mail will arrive
anywhere from 3-8 business days after the order has shipped from our warehouse(s)
and depending on SHIP TO location within the continental United States. Estimated time of arrival
for orders placed with USPS Priority Mail are anywhere from 2-4 business days after the order has
shipped from our warehouse(s) and depending on SHIP TO location within the continental Unites States,
or unless specified otherwise. Estimated time of arrival for orders placed with USPS Express Mail is
approximately 1-2 business days after the order has shipped from our warehouse(s)
and depending on SHIP TO location within the continental Unites States, or unless specified otherwise.
Please note our warehouse does not ship on weekends and we do not offer Saturday,
Sunday or holiday delivery. Please allow an additional 1-2 business days for late Friday, weekend and
holiday orders.
PLEASE BE ADVISED:
Regardless of shipping option, CellularOutfitter.com does not under any circumstance expressly
warrant or guarantee published delivery times. CellularOutfitter.com does guarantee timely
processing and fulfillment of all IN-STOCK items upon placement of order (usually within 1-2 business
days). Upon fulfillment out of our warehouse(s), it is the obligation of the United States Postal
Service for timely delivery of shipment in which the above suggested delivery times apply. It is the
responsibility of the customer to acknowledge and adhere to the above policy before placing their order.
The SHIP TO address MUST be a valid deliverable address for the United States Postal Service (must be
able to receive first class mail). Please provide as complete information as possible to ensure delivery
accuracy.
SHIPMENT CONFIRMATION/TRACKING:
Upon shipment of your order you will receive notification that your order has been sent in accordance
with your selected shipping option. We will also include delivery and tracking confirmation in this
email which accesses the US Postal Services database. CellularOutfitter.com does not expressly warrant
the reliability of any and all information provide by the USPS. Your credit card is charged when your
shipment has been sent.
ALL ORDERS ARE SUBJECT TO FURTHER VERIFICATION.
Please be advised, if your order requires additional information for processing verification, you may
receive one or more of the following: (i) an e-mail requesting additional information; (ii) a phone
call from a CellularOutfitter.com processing representative; (iii) or a call from your bank to verify
your purchase.
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