We know how important it is to receive your order quickly so we do our best to ship orders as fast as possible. Once you placed your order, we begin to process it immediately and any requests to change or cancel an order require contacting a customer service representative. Contact usimmediately and we will attempt to accommodate your request based on the status of your order.
As we process orders quickly, we have a limited amount of time to make any changes to your order. Please contact us immediately and we will do our best to accommodate your request depending on the status of your order.
In some situations, orders are shipped in multiple shipments. Here are some of the most common:
Orders that contain drop-ship items
Some of the items sold at CelluarOutfitter.com are sold as drop-ship items. This means that the items are listed on the Cellular Outfitter website and the sale is completed by Cellular Outfitter, but the items are shipped from an affiliate vendor. There's an easy way to check if your order contains a drop-ship item: On your original order confirmation, you will see that the items ordered are assign to different package. Please review that email to confirm if your order will be coming in multiple packages.
In the event that an order contains drop-ship items, we transmit the order to the affiliate vendor for fulfillment. Our affiliate vendor will ship the items directly to you.
Orders that have back-ordered items
Sometimes items sell faster than our website can update the inventory. This leads to back-ordered items.
In most cases, we will ship the available items and ship the back-ordered items in a separate shipment.
For orders that are shipped in more than one shipment, you should receive a separate shipment notification (with the corresponding tracking number) for each package.
Your online order status will also show a tracking number for each of the packages.
In order to offer our factory-direct wholesale pricing to the public, CellularOutfitter.com charges shipping and a minimal handling fee per item on orders. Similar to a warehouse membership fee, it allows us to pass on considerable savings by skipping the retail “middleman”. We stand by our 110% lowest pricing guarantee on every single order, so rest assured you’ve received the best deal online. If you have any issues or find a better price on any other site please feel free to contact us and we’ll be happy to beat it, plus an additional 1
Please refer to the below charts for our shipment cost for both Cellular Outfitter and Cellular Outfitter Canada
Shipping within the United States (Shown in US Dollars):
USPS First Class
3-5 Business Days
USPS Priority Mail
2-4 Business Days
USPS Express Mail (Signature Required)
1-2 Business Days
*Please note, the delivery time-frame is counted in business days and is estimated from when the order ships, not from when you place the order. Please allow 1-2 business days for orders to process before shipment begins.
International Shipping (Shown in US Dollars):
Standard Parcel Post
6-10 Business Days
$7.99 for the first item, $1.99 per each additional item.
3-5 Business Days
$20.99 for the first item, $1.99 per each additional item.
*Please note, the delivery time-frame is counted in business days and is estimated from when the order ships, not from when you place the order. Please allow 1-2 business days for orders to process before shipment begins. This estimate does not include any possible delays due to customs, nor does it include any potential taxes or duties.
Located on the final check out page is a promo code field. Simply enter you code and click apply.
Having problems applying your promo code? We can help! Feel free to Contact Us for assistance.
Promo codes can be specific to dates, products or minimum total amount at Cellular Outfitter's discretion. All promotional offers, emails and sales, cannot be combined with any other offers. Limit one promo code per order and promo codes can only be used once per email address. For questions or assistance with a promo code please contact Customer Service. All promotional codes are subject to change at any time and include a maximum discount amount of $30. Cellular Outfitter reserves the right to withdraw, amend or extend offers at any time, without prior notice.
*Exclusions: Bluetooth headsets, phones, and products from following OEM manufacturers:
A transaction can be declined for numerous reasons. Some of the most common reasons are entering the credit card information (number, expiration or AVS code) incorrectly, entering the wrong billing address or not having enough funds in the account.
If your card is declined please try the following:
Re-enter the credit card information
Check your billing address, if it is different from your shipping address please update it.
Try a different card.
If the same card is declined multiple times please contact the issuing bank to confirm the billing address entered is exactly as it appears on your card statement.
Please Note: Each transaction attempt that is declined could put a pending transaction on your account. These are pending holds your bank places on your account, they are not charges from us. They will be released by your bank in 2-5 business days. You may want to consult your bank before attempting another order.