Frequently Asked Questions

Can I cancel or change my order?

We know how important it is to receive your order quickly so we do our best to ship orders as fast as possible. Once you placed your order, we begin to process it immediately, however you can still cancel your order within 30 minutes of placing it (please refer to your order confirmation for the link to cancel your order within 30 mins of ordering). Any requests to change or cancel an order after 30 minutes of placing it, requires contacting a customer service representative. Please contact us here immediately and we will attempt to accommodate your request based on the status of your order.

How much is shipping & handling?

In order to offer our factory-direct wholesale pricing to the public, CellularOutfitter.com charges shipping and a minimal handling fee per item on orders. Similar to a warehouse membership fee, it allows us to pass on considerable savings by skipping the retail “middleman”. We stand by our 110% lowest pricing guarantee on every single order, so rest assured you’ve received the best deal online. If you have any issues or find a better price on any other site please feel free to contact us and we’ll be happy to beat it, plus an additional 10% !
Please refer to the below charts for our shipment cost for both Cellular Outfitter and Cellular Outfitter Canada
Shipping within the United States (Shown in US Dollars):

*Please note, the delivery time-frame is counted in business days and is estimated from when the order ships, not from when you place the order. Please allow 1-2 business days for orders to process before shipment begins.

*Please note, the delivery time-frame is counted in business days and is estimated from when the order ships, not from when you place the order. Please allow 1-2 business days for orders to process before shipment begins. This estimate does not include any possible delays due to customs, nor does it include any potential taxes or duties.

How do I make a return or exchange?

Please click here to review and process your return/exchange requests.

What is the status of my order?

For your convenience, we have created an page where you can check your order status online. If you know your 9-digit order number and the email address submitted at the point of sale, you can check the current status of your order here.

The online status of your order will be categorized as one of the following:

I haven't received my order!

There’s a few things you can do if your order hasn’t shown up!

1. Check our Order Tracker to see if the post office may have held the item, or if delivery was delayed.

2. Contact your local post office or go in with a government-issued ID to pick up the held item.

3. If you have a leasing office or a front desk where packages may be left if you’re unavailable, check to see if they may have been held for you there.

If these above steps don’t work, please Contact Us!

How long will it take for my item to arrive?

Once your order ships from our warehouse, the order will take the following amount of time to arrive depending on which shipment method you chose:

*Please note, the delivery time-frame is counted in business days and is estimated from when the order ships, not from when you place the order. Please allow 1-2 business days for orders to process before shipment begins.

What is your return policy?

We want to make sure you love your items! If for any reason you want to return the item you received you have 90 days from the date of purchase to do so. You can exchange for another color or item, or simply return the item. To set that up, please fill visit our Return Policy page.

All information regarding return terms can be found on our Return Policy.

How do I apply a promo code?

Promo codes are always entered in the shopping cart before clicking the ‘Proceed To Checkout’ button.

On both desktop and mobile it will be to the left of your order total. When you click the ‘Promo code?’ link it will open a box where you can fill in your code. Hit apply, and you should see your order total change.

Having problems applying your promo code? We can help! Feel free to Contact Us for assistance.

Promo codes can be specific to dates, products or minimum total amount at Cellular Outfitter's discretion. All promotional offers, emails and sales, cannot be combined with any other offers. Limit one promo code per order and promo codes can only be used once per email address. For questions or assistance with a promo code please contact Customer Service. All promotional codes are subject to change at any time and include a maximum discount amount of $30. Cellular Outfitter reserves the right to withdraw, amend or extend offers at any time, without prior notice.

*Exclusions: Bluetooth headsets, phones, and products from following OEM manufacturers:

12 Survivors, ADATA, Adesso, AEE, Akai, ALLSOP, Antennas Direct, APE, Apple, Architech, AT&T, ATLANTIC, Audio Technica, AXIS, AZDEN, Ballistic, BALLY, Bazooka, Bebop, Belkin, Bell + Howell, Betsey Johnson, BlackBerry, BLUEPARROTT, Bodyglove, BOSS, BOYO, Bushnell, Canon, CASE LOGIC, Case-Mate, Casio, CHAMBERLAIN, Cobra, COBRA ELECTRONICS, Cocoon, COLEMAN, CONAIR, Cookoo, CRIMESTOPPER, CTA Digital, DANE-ELEC, DB-Link, DEFLECTO, Delton, Digipower, Digital Innovations, DREAMGEAR, DURACELL, DUST OFF, ECKO UNLIMITED, Ed Hardy, ELEMENTCASE, ENDUST, ENSPIRE, EVERLAST, FALCON, Fellowees, First Alert, Fujifilm, GAIAM, GARMIN, GE, GEARWRENCH, GIGASTONE, GNC, GPX, Griffin, Hello Kitty, Hipstreet, HONEY-CAN-DO, HornetTek, HTC, Huawei, HUMMINBIRD, Hybridlight, IBATTZ, IBEAM, IESSENTIALS, iHome, ILIVE, Incipio, IOGEAR, iSound, ITSKINS, iWerkz, Jabra, Jensen, JER, JVC, Karaoke USA, KING, Kodak, Kodiak, KOSS, Krusell, Kyocera, LA CROSSE, LENMAR, Lenspen, LG, LOREX, LOWRANCE, Magellan, MANHATTAN, Maxell, MAXSA INNOVATIONS, Mercury Goospery, METRA, Micro Innovations, MIDLAND, Mobile Edge, Mobovida, Monster, MOTA, Motorola, NADY, NAXA, Naztech, Nite Ize, NoiseHush, Nokia, OEM SYSTEMS, OMRON, Otterbox, Palm, Panasonic, Pantech, Papago, Parrot, Pioneer, Plantronics, Polaroid, POPNGO, Power Acoustik, POWER GEAR, PROSCAN, Pro-Wire, Puregear, PYLE, QFX, Qmadix, RACE SPORT, RCA, Rubbermaid, Samsung, SanDisk, Science Time, Scosche, SECURITYMAN, Seidio, Sennheiser, SHIELDME, Sidekick, SIMA, Sony, Sony Ericsson, SOUL, Soundstorm, Speck, Stansport, Stinger, Sunpak, Supersonic, SwitchEasy, SYLVANIA, TIC Corporation, T-Mobile, Trident, Tripp, TrueBlue, Uniden, Urbanista, UTSTARCOM, VERBATIM, Verizon, VIVI LIFE, Vivitar, VTECH, WEATHERX, Weband, Wilson, Woozik, WORDLOCK, ZBOOST, ZEKI, Zizo, zNitro

What does "OEM" mean?

OEM stands for “original equipment manufacturer”, which means that the item is a brand name product.

At this time we carry the following brand name items:

12 Survivors, ADATA, Adesso, AEE, Akai, ALLSOP, Antennas Direct, APE, Apple, Architech, AT&T, ATLANTIC, Audio Technica, AXIS, AZDEN, Ballistic, BALLY, Bazooka, Bebop, Belkin, Bell + Howell, Betsey Johnson, BlackBerry, BLUEPARROTT, Bodyglove, BOSS, BOYO, Bushnell, Canon, CASE LOGIC, Case-Mate, Casio, CHAMBERLAIN, Cobra, COBRA ELECTRONICS, Cocoon, COLEMAN, CONAIR, Cookoo, CRIMESTOPPER, CTA Digital, DANE-ELEC, DB-Link, DEFLECTO, Delton, Digipower, Digital Innovations, DREAMGEAR, DURACELL, DUST OFF, ECKO UNLIMITED, Ed Hardy, ELEMENTCASE, ENDUST, ENSPIRE, EVERLAST, FALCON, Fellowees, First Alert, Fujifilm, GAIAM, GARMIN, GE, GEARWRENCH, GIGASTONE, GNC, GPX, Griffin, Hello Kitty, Hipstreet, HONEY-CAN-DO, HornetTek, HTC, Huawei, HUMMINBIRD, Hybridlight, IBATTZ, IBEAM, IESSENTIALS, iHome, ILIVE, Incipio, IOGEAR, iSound, ITSKINS, iWerkz, Jabra, Jensen, JER, JVC, Karaoke USA, KING, Kodak, Kodiak, KOSS, Krusell, Kyocera, LA CROSSE, LENMAR, Lenspen, LG, LOREX, LOWRANCE, Magellan, MANHATTAN, Maxell, MAXSA INNOVATIONS, Mercury Goospery, METRA, Micro Innovations, MIDLAND, Mobile Edge, Mobovida, Monster, MOTA, Motorola, NADY, NAXA, Naztech, Nite Ize, NoiseHush, Nokia, OEM SYSTEMS, OMRON, Otterbox, Palm, Panasonic, Pantech, Papago, Parrot, Pioneer, Plantronics, Polaroid, POPNGO, Power Acoustik, POWER GEAR, PROSCAN, Pro-Wire, Puregear, PYLE, QFX, Qmadix, RACE SPORT, RCA, Rubbermaid, Samsung, SanDisk, Science Time, Scosche, SECURITYMAN, Seidio, Sennheiser, SHIELDME, Sidekick, SIMA, Sony, Sony Ericsson, SOUL, Soundstorm, Speck, Stansport, Stinger, Sunpak, Supersonic, SwitchEasy, SYLVANIA, TIC Corporation, T-Mobile, Trident, Tripp, TrueBlue, Uniden, Urbanista, UTSTARCOM, VERBATIM, Verizon, VIVI LIFE, Vivitar, VTECH, WEATHERX, Weband, Wilson, Woozik, WORDLOCK, ZBOOST, ZEKI, Zizo, zNitro (*)

*Please note, this list is subject to change as new brands are introduced to our inventory.

What payment methods do you accept?

We accept major credit/debit cards including Visa, MasterCard, Discover, and American Express. We also accept PayPal and Amazon Pay.

If you have a gift card with a major credit card symbol, it can be used on our site but only if you have activated and registered the card to your address. Without a Zip code to verify the billing address, the transaction will decline.

My address is wrong! How can I change my shipping address?

As we process orders quickly, we have a limited amount of time to make any changes to your order. Within 30 mins of placing your order, you can modified your address by clicking on the link which you will find in your order confirmation email. If it has been more than 30 mins, please contact us here immediately and we will do our best to accommodate your request depending on the status of your order.

Why did I only receive part of my order?

In some situations, orders are shipped in multiple shipments. Here are some of the most common:


Orders that contain drop-ship items

Some of the items sold at CelluarOutfitter.com are sold as drop-ship items. This means that the items are listed on the Cellular Outfitter website and the sale is completed by Cellular Outfitter, but the items are shipped from an affiliate vendor. There's an easy way to check if your order contains a drop-ship item: the SKU number (listed on your order confirmation) begins with "DS" for all drop-ship items.

In the event that an order contains drop-ship items, we transmit the order to the affiliate vendor for fulfillment. Our affiliate vendor will ship the items directly to you.



Orders that have back-ordered items

Sometimes items sell faster than our website can update the inventory. This leads to back-ordered items.

In most cases, we will ship the available items and ship the back-ordered items in a separate shipment.



For orders that are shipped in more than one shipment, you should receive a separate shipment notification (with the corresponding tracking number) for each package.

Your online order status will also show a tracking number for each of the packages.

For more information on checking your online order status, check out this article.

Why do custom cases take an extra 3-5 days?

We want your custom cases to arrive looking beautiful, and printing custom designs takes a bit of time. Depending on how many cases we’re printing, it can take a few days for us to print and properly dry your design before shipping it off to you. This is why we estimate a potential 3-5 business days for production.

Do you have any retail locations?

At this time we do not have any physical stores. The address listed is our fulfillment center, and is not somewhere where you can make purchases. As we do not have any registers or cash handling ability at this facility, any orders must be made online.

I see multiple charges on my account. Why?

Multiple charges can appear on your account for 3 reasons:
• Multiple declined order attempts will cause multiple charges to appear as pending on your account. Please keep in mind that pending transactions are declined transactions that have been placed on hold. These transactions will fall off your account within 2-5 business days. If the transaction appears on your account for longer than 5 business days please contact us here.
• Orders successfully submitted multiple times will cause multiple charges on your account. If you have multiple approved charges on your account please contact us here.
• Post purchase items can also cause multiple charges to your account. Post purchase items are items that you selected to add on to your order once the original order was successfully submitted. This will show two transactions because there is one charge for the original amount of your order and a second charge for the additional items that were added on.

When can I expect my refund?

If the order was canceled, the transaction will still be pending unless you paid via PayPal. Usually a pending transaction on your card statement will disappear after 1-2 business days. You will not see a charge and a refund, but the charge will simply disappear.

As far as PayPal is concerned, the funds should be returned to your PayPal balance within a day. Please make sure to accept the returned funds or they will be sent back to us.

If order was returned for a refund, it can take our returns team up to 7 business days to process all of our returns and exchanges. Once your return is processed, please allow up to 2-5 business days depending on your financial institution for the returned funds to show on your statement.

I received a broken or defective item. What do I do?

You can easily process a return by clickinghere. Please be advised that we may need to contact you for more information regarding the defective item/s.

How do I unsubscribe from e-mails?

Unsubscribing from Cellular Outfitter is at the power of your fingertips!

Simply scroll to the bottom of the most recent ad that you have received, there you will see an unsubscribe button. Simply click on that and you should see confirmation that your email has been unsubscribed.

Please let us know if you have any further questions by emailing support@cellularoutfitter.com

How do I use my power bank?

They can be called power banks, power packs, or portable batteries. No matter what the name, they're an incredibly useful universal product to keep all of your devices (and even your friend's devices) charged while on the go! We have some tips to make sure you get the most out of your new power bank!

Please note, the cable that comes included with the power bank is the cord meant solely for charging the portable battery. The power banks do come equipped with LED light indicators, which can look different depending on which one you purchased.

LED Lights: If there is a single light, plug the pack in to charge and wait until the light changes color to indicate a full charge. If there are multiple lights with a button beside it, you can use that as a bar to determine how much power is left in the pack. If for any reason your indicator lights do not turn on after being plugged in for at least 2-3 hours, please contact our customer support team so we can help.

Cable: The included cable is usually a Micro USB cord, you may be able to use the included cord for charging your device if it is compatible with that type of charger. However, if your device requires a different cable to charge, you would need to either use your existing USB cable or purchase one specifically for your phone model.

Why was my card declined?

A transaction can be declined for numerous reasons. Some of the most common reasons are entering the credit card information (number, expiration or AVS code) incorrectly, entering the wrong billing address or not having enough funds in the account.

If your card is declined please try the following:
• Re-enter the credit card information
• Check your billing address, if it is different from your shipping address please update it.
• Try a different card.
• If the same card is declined multiple times please contact the issuing bank to confirm the billing address entered is exactly as it appears on your card statement.

Please Note: Each transaction attempt that is declined could put a pending transaction on your account. These are pending holds your bank places on your account, they are not charges from us. They will be released by your bank in 2-5 business days. You may want to consult your bank before attempting another order.

What is a post purchase item?

Post Purchase items are heavily discounted items that were added to your original order after the order was submitted. Post purchase orders appear as a separate charge on your statement. A Shipping and Handling fee of $1.99 is applied to each item ordered, per our usual shipping terms.

You will receive a revised order confirmation that will include the additional items and charges after you've added the items to your order.

How do I use my store credit?

To use your store credit simply email storecredit@cellularoutfitter.com with the information below:
• Name and Phone Number (in case we have questions)
• Reference Number
• Store Credit Amount
• Ship to Address
• Item ID of the Item(s) you would like (you can find the item ID just below the bold black title on the product detail page).

Once we have received the information above, your order will be processed and a confirmation email will be sent with your new order number.

If there is an outstanding balance, a Customer Care Rep. will call to process the payment. For your security, we will never ask for credit card information via email. Please do not email credit card information to us.

Do your products have a warranty?

We offer a One-Year Warranty on our products. If your item is defective, you have one full year from date you ordered the item to Contact Us so we can help set up a replacement item for you at no cost.

*Please note, Unlocked phones, hoverboards, and other electronic devices are eligible for exchange within thirty (30) days if the item is defective. Exchanges will only be accepted for the same item to replace the defective product. These items are not eligible for a return for refund. If for any reason the item you selected is no longer available we will issue a credit for the purchase price.

Can clearance items be returned?

Clearance and blow-out items are all sales final and only available while supplies last. Returns or exchanges will not be accepted for items bought on clearance.

If for any reason your order arrived damaged, please Contact Us so we can help!

Do you ship internationally?

At this time, we are able to ship to any country that the United States Postal Service does not consider to be a sanctioned country.

**For International customers: Please note that our site displays all prices in U.S. Dollars. Your financial institution will automatically process the charge in your home currency, but we suggest you check the total of your order with current exchange rates to determine the amount of your order. Cellular Outfitter is not responsible for any exchange fees imparted by your financial institution.