What Is the Cellular Outfitters Return or Exchange Policy?
At Cellular Outfitter, we pride ourselves on our Customer Satisfaction Guarantee, which is why we offer a 90 days return policy on all eligible items.
You have 90 days from the date the order is delivered to request your return. Requests made within the first 30 days may be returned for exchange, or refund of the cost of items. All return requests made after 30 days are eligible for exchange only.Non Returnable Items
- Doorbuster,Clearance, and all $0.59 - $1.99 items are Final Sale.
- Bluetooth & In-ear headphones
- PPE items, including but not limited to Thermometer, Hand Sanitizer and Face Masks
- Screen/electronic cleaning products and Liquid Glass
Your exchange will be processed within 7-10 business days of it being received by our returns department, at which time your order with the exchange order will be created and an email will be sent with your new order information. Customers are responsible for the shipping charges to return the package to Cellular Outfitter, your replacement order will be shipped back to you at no charge.
If Exchanging an item and you prefer not to wait for the item to be processed, please place a new order for the replacement item and we can process the original order being returned as a refund.
Your refund will be processed within 7-10 business days of being received by our returns department. Your refund, for the cost of the items received will be processed to the original method of payment, and an email will be sent confirming the refund has been processed.
Please note the cost of shipping is non-refundable. Once we process the refund, it may take 3 to 5 business days for the bank to process the credit to your account.
How Do I Return An Item?
Our Customer Support Team would be happy to assist you with a return. If you would like to return or exchange an item purchased at CellularOutfitter.com, please submit a support request for a Return Merchandise Authorization number (RMA#) by clicking here.
Customers are responsible for the shipping charges to return the package to Cellular Outfitter. For exchange orders , your replacement order will be shipped back to you at no charge. Orders returned without an RMA are subject to a 40% restocking fee. Cellular Outfitters is not responsible for return to sender packages and will not process any returns until received.
Your RMA is valid for 30 days - please send the item back to us in a timely manner to be eligible for a refund or exchange. We suggest using a shipping method that offers package tracking, like the USPS.