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How to Return an Item

  • 1Request an RMA

    Go to this page to start your return request. Choose which items you want to return and why. If the items had any issue, include a description or photos that will help us understand your concerns. Please allow 24 hours for your return request to be reviewed and approved.
  • 2Pack your return

    Once your RMA is approved you will receive an e-mail with a packing slip to print. Please include that slip in the envelope or box along with the return
  • 3Ship it out

    Please make sure to follow instruction on where to return the items. Once we receive your return, it will take 5-7 business days for our team to process your request.

Return policy

Within 30 days items may be returned for exchange, store credit, or refund. Items that are from within 31-90 days may be returned for either an exchange or store credit.

For defective or damaged items a photo of the problem along with a description of the issue will help your return process go faster. Otherwise, our returns team will contact you to request that information.

**Shipping & Handling charges are non-refundable.

Nonreturnable Items

  • Phones
  • Electronics
    • Including: Cameras, hoverboards, drones, RC toys, GPS, recorders, digital media players, etc.
  • Microphones
  • Bluetooth & In-ear headphones
  • Screen/electronic cleaning products
  • Custom cases

If you experience any defect or issues with an item that isn’t returnable, please contact our customer support team so we can help!

Defect/Damage

For any items with an existing defect or damage upon arrival you must attach a description of the issue, as well as photos of any reported damage on the item. Failure to attach this to your RMA request could result in a delay in the return process as our team will contact you for that information prior to approval.

Processing time

Once your item returns to our warehouse it can take between 5-7 business days for our return team to process your RMA. Below are the timeframes for when you can expect to see the return completed depending on what you chose:

Return: When you receive the e-mail confirming your return is complete, we have processed. your refund. It may take 2-5 business day for the refund to process and show on your statement, depending on your financial institution.

Exchange: Once we complete your exchange you will receive an e-mail with your shipment and tracking information. Please allow up to 24-48 hours after shipment notification is sent to see your estimated delivery date on the tracking link.

Credit: Store credits are immediately available upon receipt of return completion e-mail, you will receive instructions in the e-mail on how to redeem your credit.

Have other questions?
Our FAQ Page probably has the answer!