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How to Return an Item

  • 1Request an RMA

    Go to this page to start your return request. Choose 'Returns & Refunds' from the type of inquiry field. Provide us details with why you need to return you item(s) along with the order number and product SKU(s). Please allow 24 hours for your return request to be reviewed and approved.
  • 2Pack your return

    Once your RMA is approved you will receive an e-mail with a packing slip to print. Please include that slip in the envelope or box along with the return
  • 3Ship it out

    Please make sure to follow instruction on where to return the items. Once we receive your return, it will take 5-7 business days for our team to process your request.

Return policy

Within 30 days items may be returned for exchange, store credit, or refund. Items that are from within 31-90 days may be returned for either an exchange or store credit.

For defective or damaged items a photo of the problem along with a description of the issue will help your return process go faster. Otherwise, our returns team will contact you to request that information.

**Shipping & Handling charges are non-refundable.

Nonreturnable Items

  • Phones
  • Electronics
    • Including: Cameras, hoverboards, drones, RC toys, GPS, recorders, digital media players, etc.
  • Microphones
  • Bluetooth & In-ear headphones
  • Screen/electronic cleaning products
  • Custom cases

If you experience any defect or issues with an item that isn’t returnable, please contact our customer support team so we can help!

Defect/Damage

For any items with an existing defect or damage upon arrival you must attach a description of the issue, as well as photos of any reported damage on the item. Failure to attach this to your RMA request could result in a delay in the return process as our team will contact you for that information prior to approval.

Processing time

Once your item returns to our warehouse it can take between 5-7 business days for our return team to process your RMA. Below are the timeframes for when you can expect to see the return completed depending on what you chose:

Return: When you receive the e-mail confirming your return is complete, we have processed. your refund. It may take 2-5 business day for the refund to process and show on your statement, depending on your financial institution.

Exchange: Once we complete your exchange you will receive an e-mail with your shipment and tracking information. Please allow up to 24-48 hours after shipment notification is sent to see your estimated delivery date on the tracking link.

Credit: Store credits are immediately available upon receipt of return completion e-mail, you will receive instructions in the e-mail on how to redeem your credit.

Have other questions?
Our FAQ Page probably has the answer!